NaviTap – Travel with Contactless Cards

Contactless and Wallet Payments: Safe and Fast

• Accepted cards: Visa, Visa Electron, VPay, Mastercard, Maestro
• Supported digital wallets: Apple Pay, Google Pay, Samsung Pay
• No transaction fees applied

How to Use the NaviTap System Onboard

1. Inform the onboard staff that you intend to use NaviTap.
2. Board the vessel and hold your card or device near the validator to complete the Tap-in (you’ll hear a sound and see “Buon Viaggio” on the display). Please note that it is the passenger’s responsibility to ensure the tap has been successfully registered.
3. Always perform the Tap-out when disembarking to ensure correct fare calculation. If Tap-out is not completed, the system will apply the full-day unrestricted travel fare across the entire network.

Fare Calculation and Charging

• Standard adult fare based on actual travel segments (or zones, in the case of Lake Garda), with automatic application of the best available daily fare.
• The amount will be automatically charged on the following day.
• You may immediately receive a bank notification — this is a temporary pre-authorization, not the final charge.

Multiple Ticket Purchase with a Single Card

• You can purchase up to 5 tickets using the same card or device.
• Subsequent taps must be made within 60 seconds of the first tap.

Best Practices for Proper Use

• Always use the same payment method (physical card or digital device) for both Tap-in and Tap-out.
• Avoid accidental taps with different cards.

Ticket Verification

• You may be required to show the card/device used or provide the last four digits of the card number (physical or virtual).
• Screenshots or printed copies are not accepted as proof of payment.

Limitations and Warnings

• The system cannot be used for reduced fares (e.g., children, groups, etc.).
• The system does not apply to luggage, bicycles, or accompanied vehicles.
• The system is not valid for high-speed services (SR).

Check the FAQs for more details and answers to common questions:

• Lake Maggiore – FAQ 
• Lake Garda – FAQ 
• Lake Como – FAQ 

Information and Contacts

• Email assistance:
  • infomaggiore@navigazionelaghi.it 
  • infogarda@navigazionelaghi.it
  • infocomo@navigazionelaghi.it

• Phone support:
  • Numero verde 800551801 (from Italy only)
  • Lago Maggiore 0322 233200
  • Lago di Garda 030 9149511
  • Lago di Como 031 579211

• You can also ask the onboard staff for assistance.

Register and Check Your Ticket History

Registration is not required to use the service. However, by registering at navitap.navigazionelaghi.it, you can view your transaction history.
Register Now → navitap.navigazionelaghi.it

Terms of Carriage

By using the EMV system, you accept the Terms of Carriage, available at www.navigazionelaghi.it