Lake Garda
F.A.Q.

Except for the historic vessels M/ve Italia and M/ve Zanardelli, all boats in the Navigazione Lago di Garda fleet are equipped with NAVITAP-enabled contactless readers.

The system only calculates the correct fare if you tap your card both when boarding and disembarking. If you miss one of the two, the system can only detect where you boarded, not where you got off. It will then apply the maximum fare, equivalent to the full-network daily ticket.

If you never tap your card and have not purchased another valid ticket (online or at the ticket office), you are traveling without a ticket. According to company regulations, this results in penalties and a charge equal to the longest possible trip on the network.

The system cannot recognize that the same person is using two different devices. It will therefore charge one full-network daily fare for each unique card or device used.

Always use the same device throughout your journey (same physical card, same digital version, same phone or watch).

Yes, but be aware that doing so will result in the full-network daily fare (€34.30) being applied, even for short distances.

Fast services are shown in red on the timetable and are marked with the code SR.

Check the reader’s LED color: if it’s red, it might be malfunctioning. Try another reader — there are at least two on each boat. If none work, notify onboard staff who will advise you on how to regularize your journey.

No, registration is not required. However, we recommend signing up at https://navitap.navigazionelaghi.it to save your card and access a personal area where you can view trip details and charges.

Yes. Each card or device can be used to pay for up to 5 passengers at once.

Make one tap for each passenger consecutively within 60 seconds on the same reader. The display will show the number of registered passengers.

All group members must travel together with the cardholder.

The multi-passenger function only works correctly if all taps are on the same validator. Tapping on separate devices may lead to:

• Some passengers being charged the maximum fare
• Some passengers not being issued any ticket
  
  If this happens, inform onboard staff immediately.

Try the second reader (each boat has at least two). If none work:

• At first boarding: staff can issue a physical ticket at no extra charge
• At later boarding: staff will record your card/device and trip details to regularize your fare later (refer to refund info)

No. NAVITAP charges only the appropriate daily fare for your travel zone.

The system calculates your boarding and disembarking points and applies the correct daily zone fare: €20.50, €23.40, or €34.30.

If you board a fast service, the system always charges the maximum fare (€34.30).

The ticket is valid all day, with no time limits.

No. NAVITAP does not support fare reductions. If you’re eligible for a discount, you must purchase your ticket at a ticket office.

The fare is calculated starting the day after travel. Depending on the banking circuit, charges may appear up to 3 business days later.

Visit https://navitap.navigazionelaghi.it and log into your personal area to view charges and trip details.

Alternatively, check your credit card statement: charges are labeled “Navlaghi ID…”

No. All charges reflect the actual value of issued tickets — there are no additional fees or penalties unless you travel without validation.

This is the maximum fare, applied when the system cannot determine your full route. It usually happens when you fail to tap at boarding or disembarking.

• Case 1: You tapped at boarding but not at disembarking (or vice versa).

• Case 2: You traveled on a fast service (hydrofoil or catamaran).

This may be a delayed charge for a previous trip. If payment fails at first attempt, the system retries multiple times.

For clarification, contact Direzione di Esercizio Navigarda.

That’s a pre-authorization issued by the banking circuit. It is unrelated to NAVITAP and may range from €0.01 to €10.00. The correct fare will be charged later.

Possible reasons include:

• Card not part of a supported network
• Insufficient funds or account issues
• Expired card
• Card not contactless (even if from a valid circuit)
  
   Please contact your bank for assistance.

Contactless cards display this symbol:

Yes, the system supports any digital wallet linked to an eligible card.

Important: physical and virtual cards are not interchangeable.

Use the same device throughout the trip to avoid duplicate charges.

No, virtual cards cannot be registered.

Yes, by registering the physical card linked to your digital wallet, you can view those transactions as well.

Simply show the card or device used to validate your trip.

Is my personal data or card information safe during inspection?

Yes. Inspectors’ devices maintain full anonymity. Navigazione Laghi does not store your card or personal data.

No. The readers are bank-certified POS devices and meet all required contactless payment security standards.

Refunds are only granted when a verified malfunction of the readers prevents correct validation at both boarding and disembarking.

Email infogarda@navigazionelaghi.it, providing:

• The last 4 digits of your physical or virtual card
• The date of the trip
• Any relevant details to help reconstruct the journey
• Please keep all supporting documents. Navigazione Laghi does not store contactless card data.

No. The cardholder (physical or virtual) must be the one to submit the refund request.

Navigazione Laghi will reply to your email after reviewing the case and confirm whether your request has been accepted.

Refunds may be issued via:

• Reimbursement to the same card
• Bank transfer
• Travel vouchers or tickets