| 01) Where do I buy tickets? |
| Tickets have to be purchased at the on land ticket offices located near to the pier, or at the sales points authorized by this Company. Buying tickets online is not possible. |
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| 02) When do I have to purchase tickets? |
| Tickets have to be bought before departure. Ticket offices open, as a rule, at least 20 minutes before arrival of the boat and can suspend the release some minutes before landing of the boat. On particular occasions it is foreseen the pre-sell of tickets. |
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| 03) What shall I do if the on land ticket office is closed or not existing? |
| Traveler must always provide himself with the ticket before embarking. Differently he must advise the ticket collector before boarding that he does not have the ticket, the ticket collector will give him the necessary information. On board vessels it is possible to buy only some kind of tickets and payment can be made only in cash. Buying tickets on board involves the payment of a surcharge of € 1,00 for each traveler, luggage or vehicle, unless the on land ticket office is not existing, closed or non functioning. |
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| 04) Can I book tickets for individuals? |
| It is not possible to book tickets for individuals. |
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| 05) Can I buy a ticket that allows me to travel the whole day? |
| Yes, the day-pass that entitles passengers to get on and off the ordinary boats and ferries within the validity area shown on the ticket. To access fast-boat runs (hydrofoil and catamaran) it is necessary to buy the specific supplement ticket. |
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| 06) How can I pay for tickets? |
| Tickets have to be paid in cash, in Euro. At the Como, Cadenabbia, Bellagio, Menaggio and Varenna ticket offices it is possible to pay also with credit or cash cards. It isn't possible to pay with checks. |
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| 07) What happens if I take the wrong boat? |
| It is duty and care of the traveler to check that he is taking the boat sailing to the destination desired and for which he has bought the ticket. So if the traveler realize that he has taken the wrong boat, he will have to immediately advise the collector that will give him all necessary information and, if it is the case, will balance the the difference in the tariff paid. |
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| 08) Can I book space on the ferry for the car or the bus? |
| It is not possible to book space for vehicles on car ferries. Embarkation is made according to the order of arrival of vehicles at the pier. |
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| 09) Big size groups do have to notify their passage? |
| Yes, it is advisable to notify the passage of a group. To proceed with the reservation it is necessary to call the Head office, or send a fax or an e-mail of request. The request must be done at least ten days before the passage. Requests received after that time will be checked each time, while the ones made the day before will not be considered at all. |
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| 10) What must the request of booking the passage of a group contain? |
| The request must contain following data: references of the applying (name, telephone...), date of the trip, number of participants, route, departure times and type of service requested. If the group is interested in having lunch on board, it must be notified in the booking request. |
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| 11) Is it possible to notify the passage of a group on line? |
| It is never possible to make reservations on line. |
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| 12) On which runs is it available lunch on board? |
| On the runs marked with the specific symbol (fork and knife). |
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| 13) What shall I do if I wish to have lunch on board? |
| Before departing the traveler has to request availability for lunch directly at the ticket counter, the operator will check availability and will book the places. During the journey the traveler will have to ask for availability directly at the restaurant waiters. |
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| 14) Can I eat my packed lunch on the boat? |
| Yes, on condition that passengers do not occupy the tables booked for the restaurant/bar services. In any case passengers are requested to remove their waste after the meal. |
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| 15) Can I bring my dog on the boat? |
| It is possible to travel bringing one's dog, cat or other small pet, by paying a ticket for each transported animal. For the specific regulations please see the “Extract from Tariff and Transport conditions” published in the tariff page. |
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| 16) Can I bring my bicycle on the boat? |
| Embarkation of bicycles is normally possible on motorboats of Navigazione Laghi. The number of bicycles that can be embarked is conditioned by the type of boat and the flow of people. On fast boat runs (hydrofoil and catamaran) transportation of bicycles is not admitted. |
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| 17) Do disabled people benefit of special tariff? |
| Special tariff are foreseen for certain categories like people with 100% total disability, including the blind and deaf-mutes and seriously handicapped people. The tariff will be applied upon presentation of valid documentation (such as cards, medical certificates, etc.) attesting necessary requirements. The fare reduction is applied on purchase of one-way or return tickets and on purchase of Day-passes and is extended also to the carer. To access fast-boat runs (hydrofoil and catamaran) it is necessary to buy the specific supplement ticket. |
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| 18) Do senior people pay the full fare? |
| To all senior travelers from 65 years of age will be granted the fare n. 1.20, from Monday to Friday (Saturday, Sunday and national holidays excluded). Such fares are applied upon presentation of valid Identity document attesting the age. |
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| 19) Are reduced fares foreseen for groups of people travelling together? |
| Yes, for ordinary groups (minimum 15 paying people) and for School groups (minimum 10 students and 1 teacher) are foreseen reduced fares. For the specific regulations please see the “Extract from Tariff and Transport conditions” published in the tariff page. It is advisable to notify the passage of groups. |
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| 20) Is there a guide on the boat? |
| On none of the boats carrying out public line runs is available a guide service. |
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| 21) Can I bring my guide on the boat? |
| Yes, on condition that explanation is given in a way that does not disturb other passengers. |
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| 22) Can I use the on board speakers or microphones? |
| The Navigazione Lago di Como provides public line services and it is not possible to use the on board speakers or microphones. |
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| 23) What does happen in case of bad weather? |
| Lake condition permitting, the boats continue to sail also with rain or bad weather. In case of strong wave motion, runs can be partially or completely suspended on discretion of the Captain. |
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| 24) Which are the guaranteed runs in case of strike? |
| In case of strike the minimum essential services will be guaranteed in accordance with the National Law n. 146/1990 (from 6.00am to 9.00am and from 5.55pm to 8.55pm). |
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| 25) Can I charter one of your boats? |
| The Company Navigazione Lago di Como allows the hiring of its boats to organize private cruises according to the tariff published on this site. The cost does not depend on the number of participants but on the type of boat chartered. |
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